Business Studio Workshop:Nov 2019
Date and Time
Thursday Nov 21, 2019
11:45 AM - 1:30 PM EST
Thursday, November 21st
11:45am-1:30pm
Location
PAT (Peabody Access Telecommunications)
119 Foster St.
Building 13, Suite 2B
Peabody, MA 01960
Fees/Admission
PACC Members: $20
Non-Members: $30
*72 hour cancellation policy
Contact Information
Maria Terris
Send Email
Description
Join us for our November Business Studio Networking event for lunch and learning while making great connections with your fellow PACC members! Space is limited, so reserve your spot today! Catered by Breaking Grounds Cafe.
Topic: More Word Of Mouth Referrals: Developing Lifelong Customers & Raving Fans
Most businesses want more of those golden nuggets, the word of mouth referral, but they struggle to get them in a systematic way. People can create more business than they imagined if they had more word of mouth referrals. In this session, Matt will provide attendees with a clear understanding that building strong relationships with their clients and contacts can be a powerful marketing tool. Attendees will leave armed with knowledge and clear takeaways they can implement in their businesses immediately, resulting in a closer connection with clients, prospects, partners, and contacts. These initiatives will also generate more word-of-mouth referrals.
You will learn the four pillars of Ward’s word-of-mouth strategy:
1. Over delivery: How to exceed client expectations so they communicate your value to their network
2. Listening: Find new ways to really hear what customers are saying but more importantly see the things they do to open new opportunities.
3. Surprise: It takes some effort but surprising clients requires understanding the individuals inside the organization and what matters to them.
4. Non-self-serving acts: Taking the time to do things that don’t always impact revenue or the bottom line. They will pay big dividends in the future.
Guest Speaker: Matt Ward, Founder Breakthrough Champions
The PACC Business Studio Series is sponsored by Salem Five
Salem Five aims to make money less complicated and thereby make customers’ lives simpler and easier by offering sophisticated retail and commercial banking products, personalized service and innovative technology.
Chamber for Good Non-Profit of the Month: North Shore Elder Services
Sponsored by: Peabody Wealth Advisors
Click here to learn more about the PACC's Chamber for Good Program!